Support

Please download the demo versions of our plugins before purchasing, in order to determine compatibility with your system and use case. We do not yet offer refunds of purchased products.

You can reach us with questions or feedback at support@reflex-acoustics.com. Please include relevant information such as:

• What Operating System and Digital Audio Workstation or other host application are you using?
• What are the steps to reproduce the problem you experienced?

 

Our log of version updates and changes is here.

 

Frequently-asked Questions

Q: Where can I download (or re-download) the plugins I purchased?

A: Check the email or text message we sent you at the time of purchase - this contains your download link(s)

 

Q: Where are my plugins installed? My DAW can't find them or I want to remove them from my system.

A: Our installers place all plugins in the standard folders for each plugin format:

VST3 (Windows): C:\Program Files\Common Files\VST3

VST3 (Mac): ~/Library/Audio/Plug-Ins/VST3 or Macintosh HD/Library/Audio/Plug-Ins/VST3

AU (Mac): ~/Library/Audio/Plug-Ins/Components or Macintosh HD/Library/Audio/Plug-Ins/Components

 

Q: Chrome refuses to download the installer. How can I work around this?

A: In Chrome settings / Privacy & Security / Security, try temporarily deactivating "Safe Browsing". Note that our downloadable content is hosted exclusively at reflex-acoustics.com, Shopify, SkyPilot and/or DigitalOcean. Beware of other sources claiming to represent us.